Privacy policy

Privacy Policy

Last updated: 14 June 2026

Gavlon Sàrl ("GAVLON", "we", "our", "us") operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the "Services"). GAVLON is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

The processing of your data is governed by the Swiss Federal Act on Data Protection (FADP) and, where applicable, by the European Union General Data Protection Regulation (GDPR). In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read it.

Data controller

Gavlon Sàrl
1004 Lausanne, Switzerland
Business identification number (UID): CHE-256.510.952
Email: info@gavlon.com

Personal information we collect or process

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymised data. Depending on how you interact with the Services and where you live, we may collect or process:

- Contact details: name, address, billing address, shipping address, phone number and email address.
- Payment information: transaction details, payment method and payment confirmation. Your card details are securely processed by our payment provider (Shopify Payments); we do not have access to your full card number.
- Account information: username, preferences and settings (if you create an account).
- Transaction information: items you view, add to your cart, purchase, return or exchange, and your past orders.
- Your communications with us: information you provide when contacting us, for example a customer service request.
- Device information: device, browser, network connection, IP address and other identifiers.
- Usage information: how and when you access and interact with the Services.

Sources of personal information

We collect this information: directly from you; automatically through the Services (including through cookies and similar technologies); from service providers acting on our behalf; and from our partners or other third parties.

How we use your personal information

- Providing and improving the Services: performing our contract with you, processing your payments and orders, remembering your preferences, arranging shipping, handling returns and exchanges, managing your account and personalising your shopping experience.
- Marketing and advertising: sending you promotional communications (notably by email) and showing you relevant advertising, where permitted by law or with your consent.
- Security and fraud prevention: authenticating accounts, securing payments and detecting or preventing fraudulent or unlawful activity.
- Communicating with you: providing customer service, responding to your requests and maintaining our business relationship.
- Legal reasons: complying with applicable law, responding to valid legal process and enforcing our terms and policies.

How we disclose personal information

We may disclose your personal information, for legitimate reasons:

- To Shopify and our service providers (hosting, payment processing, analytics, customer service, storage, fulfilment and shipping).
- To business and marketing partners to provide marketing services and advertising. Depending on where you live, you may object to such sharing for targeted advertising (see "Your rights").
- When you instruct us or consent, for example to ship your products.
- To our affiliates within our corporate group.
- In connection with a business transaction (merger, sale, bankruptcy), to comply with a legal obligation, or to protect our rights and those of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your use of the Services in order to provide and improve them. Your information may be transferred to Shopify and to third parties located in countries other than your own. To learn more, see Shopify's Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users) and Shopify's privacy portal (https://privacy.shopify.com/en).

Third-party websites and links

The Services may contain links to third-party sites we do not control. We recommend reviewing their own privacy policies. We are not responsible for the privacy or security of those sites.

Children's data

The Services are not intended for children and we do not knowingly collect data about minors below the age of majority. If you are a parent or guardian and believe your child has provided us with information, contact us at info@gavlon.com to request its deletion.

Security and retention of your information

No security measure is perfect; we cannot guarantee absolute security, and information transmitted may not be fully secure in transit. Please avoid sending us sensitive data through unsecured channels. We retain your information for as long as necessary to manage your account, provide the Services, comply with our legal obligations and resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

- Right of access: request access to the information we hold about you.
- Right to erasure: request deletion of your information.
- Right to rectification: request correction of inaccurate information.
- Right to portability: receive a copy of your information and request its transfer, within certain limits.
- Right to object to sale or sharing for targeted advertising, where applicable law provides for it.
- Communication preferences: you can unsubscribe from our promotional emails at any time via the unsubscribe link. We may still send you emails relating to your account or orders.

If you reside in the European Economic Area or the United Kingdom, you also have the right to object to or request restriction of certain processing, and to withdraw your consent at any time (without affecting processing already carried out).

To exercise your rights, contact us at info@gavlon.com. We may need to verify your identity before processing your request, as permitted by law.

Complaints

If you wish to complain about how we handle your data, please contact us first at info@gavlon.com. You also have the right to contact the competent authority:
- In Switzerland: the Federal Data Protection and Information Commissioner (FDPIC), www.edoeb.admin.ch.
- In the EEA: the data protection authority of your country (list at https://edpb.europa.eu/about-edpb/about-edpb/members).

International transfers

We may transfer, store and process your information outside your country of residence. When we transfer data outside Switzerland, the EEA or the United Kingdom, we rely on recognised transfer mechanisms (such as standard contractual clauses), unless the destination country offers an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for legal or regulatory reasons. The revised version will be posted on this site with a new "Last updated" date.

Contact

For any question about this Privacy Policy or to exercise your rights, write to us at info@gavlon.com, or by post at: Gavlon Sàrl, Chemin des Noisetiers 9, 1004 Lausanne, Switzerland. For the purposes of applicable data protection law, Gavlon Sàrl is the controller of your personal information.